Shipping policy
Delivery Policy
- For Buyers of Goods on the Website:
- It is the Buyer’s obligation to enter the correct delivery address details at the time of ordering. If You enter the wrong address, Fat Associates shall not be liable to re-send the Order or bear any expense associated with the error.
- If You are not at the delivery address at the time of delivery, Fat Associates’ designated courier may leave the Order at the front door or in an area specified by You in the ‘special delivery instructions’ when placing the Order. Fat Associates recommends that care be taken by the Buyer in nominating appropriate drop areas as Fat Associates will not be liable for any damage to the Goods if left outside for extended periods of time or if the Goods are damaged or stolen after delivery has occurred.
- If You request Goods to be delivered to a secured apartment complex, please ensure You are home to receive the Order. If no one is available to collect the Order, we reserve the right to drop the Order at an appropriate position at the premises, return the Order to our premises, or return to the designated courier warehouse, at the entire discretion of the designated courier.
- Fat Associates will provide the Buyer with an estimated date of delivery at the time of the Order and will make every reasonable effort to deliver by this date. However, sometimes unforeseen circumstances occur which cause delays. The Buyer thus acknowledges that the stated delivery times are estimates only and Fat Associates will not be liable for any loss, damage, expense or delay occasioned to the Buyer arising from late or non-delivery of the Goods at the estimated time.